Wight Office Machines
Service Team
We understand for an office to run efficiently, the equipment must be
in good working order, which is why our priority is to keep you, the
customer, happy.
To do this, we know that your office equipment needs to be repaired
promptly. With 7 factory-trained technicians on hand, it is easy for us to
be there when you need us the most. We stock over 20,000 parts for the
machines we service. Any part not in stock can be shipped overnight so you
don’t experience unnecessary down-time. We stock quality O.E.M. parts and
supplies.
WINNER OF KYOCERA MITA NATIONAL SERVICE
MERIT AWARDS
From the beginning we felt the quality of service we provided our
customers would be the key to our future success. Our selection standards
for new technicians and the training they receive remain among the highest
in the industry. As a result we have received gold medallion awards for
outstanding technical performances.
NINE FACTORY-TRAINED TECHNICIANS AVAILABLE DAILY
With the large number of highly trained technicians on our staff, we are
able to deliver quick response time and quality workmanship to our
customers.
COMPUTERIZED CUSTOMER SERVICE SUPPORT
All service requests, service call completion and various service
activities are computerized.
This allows us instant access to service history information which results
in faster and better service. In addition, we are cellular- phone
equipped.
SERVICE REQUEST RESPONSE TIME
After a request for service we will strive to have a technician at your
location within four hours.
AFTER HOUR VOICE MAIL
If you need service or a delivery, you may leave us a message after hours
for your convenience.
FREE LOANER
In the event a customer’s machine is down for 8 hours or longer and the
customer requests a loaner machine, it will be provided at no expense.
From emergency repairs to routine preventive maintenance, we can take care
of all your service needs. Our service department travels within a
100 mile radius from Fort Smith and makes routine stops to those areas.
Just give us a call or e-mail and experience the type of service that has
kept customers satisfied since 1929.
