Service Department

        Wight Office Machines Service Department

Wight Office Machines understands the importance of an efficiently run office and how imperative it is to know you can rely on timely service in the event a repair is called for.

SIX FACTORY-TRAINED TECHNICIANS AVAILABLE DAILY 
With six factory-trained technicians, we are able to deliver quick response time and quality workmanship. It is our priority to demonstrate to our customers that they can trust us to be there when they need us most.

We stock over 20,000 parts for the equipment we service. Parts not in stock can be shipped overnight resulting in prompt repairs. We stock quality O.E.M. parts.

COMPUTERIZED CUSTOMER SERVICE SUPPORT 
All service activities are computerized, allowing us instant access to each customer's service history information. The results are fast and more efficient service to our customers. In addition, Wight Office Machines' technicians are cell-phone equipped and make every effort to respond to requests for service within four hours.

WINNER OF KYOCERA MITA NATIONAL SERVICE MERIT AWARDS 
From the beginning we believed the quality of service we provided to our customers would be the key to our future success. Our selection standards for new technicians and the training they receive remain among the highest in the industry. As a result, we are recipients of the Gold Medallion Award for outstanding technical performances.

FREE LOANER 
In the event a customer's machine is down for 8 hours or longer and the customer requests a loaner machine, it will be provided at no expense.

From routine preventive maintenance to emergency repairs, Wight Office Machines takes care of all your service needs. Our service department travels within a 100 mile radius from Fort Smith and Russellville, making routine service stops. 

For your convenience, voice messaging is available if calling after business hours 8:00 to 5:00
Monday - Friday. Just phone or email and experience the superior service of
Wight Office Machines.

 SERVICE TIPS